Passwords must be at least 8 characters long with at least one uppercase character (A-Z) and at least one lowercase character (a-z) and at least one digit character (0-9) and at least one special character (For example: @, $, #)
You can amend all of your details here in the 'My Account' tab. Hit the 'Edit' button on the section you wish to update, amend the details and hit 'update'.
If you need to update the email address used for accessing My Account, Please fill out a contact us form to enable us to transfer your Log-In details.
Your subscriptions may be held under more than one customer number. Please fill out a contact us form to enable us to merge all accounts together.
Click here for full details on how we manage your data and for access to our Privacy Policy.
Your customer number will either be 10 or 12 digits long. e.g. 200000950302 or 0000950302. This can be found on the top right-hand corner of your My Account.
You can amend all of your details here in the 'My Account' tab. Hit the 'Update' button on the section you wish to update, amend the details and hit 'save'.
You can amend all of your details here in the 'My Account' tab. Hit the 'Update' button on the section you wish to update, amend the details and hit 'Save'. You may also contact us here.
After you have purchased a digital magazine subscription/membership, you may download your issues from the app as many times as you like at no additional cost, as long as you have an active subscription.
Visit our digital magazines pages to view helpful pages and videos on our digital magazine subscriptions. (https://www.greatmagazines.co.uk/digitalhelp)
Yes, you should be able to please contact us to discuss this further.
If you paid for your subscription as a one-off payment by using either your credit/debit card, PayPal or cheque we will send you a reminder before the end of your subscription. Whether you are taking a subscription out for yourself or as a gift,
nothing will be sent to the recipient unless the subscription expires.
You can renew all of your orders here by clicking on the 'Renew' section and selecting the
magazine you wish to renew. You can also call our customer services team, quoting your
customer number on:
UK - 01858 438426, International - +44 (0) 1858 438426.
Please note if you pay by a recurring payment method such as Direct Debit, continuous credit card or recurring PayPal you do not need to renew your subscription as your contract will continue until you cancel it with ourselves and your bank.
You can order a back issue of a magazine by using either of the below methods:
Go to the My Orders page, then select the publication you want a replacement issue for and click on 'Replace this issue' under the issue you require in the issues carousel control.
Or:
Contact us here
When filling in the form, please include your name, address and magazine title. We will respond to your enquiry within 5 working days.
Or call us:
UK 01858 438426
International +44 1858 438426
Opening Hours
Mon - Fri: 08:00-21:30 hrs GMT
Saturday: 08:00-16:00 hrs GMT
Although we will do our utmost to ensure that your magazine is delivered around the same time it is available in the shops it is possible, on some occasions, it may be unavoidably delayed. If this is the case we ask that you please allow an extra 5 days for delivery before contacting us. Delays can be caused by a number of factors including postal delays or adverse weather conditions. Even if weather in your area is not impacted, your magazine may be if it is distributed from an affected area. Please be aware that on such occasions we also experience increased volumes of calls and e-mails into our Customer Services Centre. Unfortunately this may result in increased waiting times. If we become aware of any potential delivery delays we will send out an e-mail to all affected subscribers informing them of the delay. If you wish to receive advance warning of any delays please ensure we have your up-to-date email address.
Simply fill out our contact query form via the Contact us tab. Or contact one of our Customer Services team on UK - 01858 438426, International - +44 (0) 1858 438426 and they will arrange for a replacement copy to be sent to you.
Speed of delivery to subscribers outside the UK obviously depends on the quality of service provided by the various organisations along the way. The following airmail delivery times should be calculated from the date the magazine is published and are approximate: Delivery of print magazines to subscribers outside of the UK takes up to 21 working days (excludes weekends and Public Holidays).
We have switched our deliveries to the USA from air freight to sea freight to ensure our magazines will continue to be delivered to subscribers. Unfortunately, the extra time it takes by this method means that magazines may now take between 6-8 weeks to be received from the date of publication.
Yes, if you have the email address of the recipient, we can send an eGift card at the time of purchase or on a date of your choice, If you have ordered a Gift Subscription, this will be sent to you to give to the recipient.
We always endeavour to send out free gifts as soon as possible, however please allow up to 28 working days.
We always endeavour to send out free gifts as soon as possible, however please allow up to 28 working days.